Can I return the Mr Beam?
Consumers have a 14-day right of withdrawal. Please note that the device may only be used for testing purposes during this period. We reserve the right to charge for excessive depreciation. To test the Mr Beam, we therefore recommend renting it in advance. The rental fee will be charged for a purchase within one month.
What are the shipping costs?
Within Germany we ship free of charge. If you come from another country, shipping will be charged in the checkout.
What is covered by warranty and what is covered by repair?
The warranty covers all repairs resulting from possible production or device defects. This includes the mechanical components as well as all relevant parts, safety devices and software. We have to charge for repairs caused by handling errors or unintentional damage by the customer - as we have to spend additional and unscheduled working time and spare parts on these.
Here is a guide on how to pack your Mr Beam for return: Packing instructions