Repair service for your Mr Beam!

A repair is necessary if there is a mechanical or software defect on the Mr Beam that cannot be remedied by remote diagnosis and by the Mr Beam Support . If there is a problem with the device, our support staff will try to find a solution first without having to send the device to us. Our goal is to be able to offer customers fast, efficient and pragmatic solutions so that the Mr Beam can be put back into operation as soon as possible.

error diagnosis
Efficient solutions
repair
Wartung Mr Beam

Tips for maintaining the Mr Beam

In order to avoid a mechanical defect of the device, we recommend paying particular attention to the maintenance and repair of the Mr Beam. We provide all the information for this in our quick start guide , in our operating instructions and online in our knowledge database .

Your Mr Beam needs spare parts? - No problem!

However, should a spare part be necessary or a wear part of the Mr Beam needs to be replaced, we offer our customers pragmatic and quick solutions in the form of a price list if a defective component needs to be replaced.
The following components are listed as wearing parts that have to be replaced on the Mr Beam from time to time: pre-filter & main filter , gas pressure springs , laser head fans for the dreamcut or the [S] head .
Info: Wearing parts are excluded from the guarantee because their service life depends on the user and the intensity of use. Only in the case of production errors or verifiable defects will we replace wearing parts at our expense.

Repair prices

Overview of the prices of spare parts. All prices listed are net prices.

Important: We carry out repairs up to 100 euros without a cost estimate so that you can quickly start lasering with your Mr Beam again. If you still need a cost estimate, please note this directly in the support ticket.


We charge €60.00 per hour of work in addition to the spare parts required. Billing is done every half hour. If it is not a warranty repair, return shipping will be charged if you request a shipping label from us via our returns portal. The cost for a Mr Beam per shipping route is €15.00. Shipping for small parts (e.g. laser head) is charged at €5.00.

Please ensure that your Mr Beam is sent in the transport packaging.

Mr Beam Reparatur

Price list for spare parts:

Mr Beam Reparatur
  •  
  • Spare part clip on the laser head
  • Spare part clips cable guide
  • Spare part screws air filter or laser head
  • Spare part set of security keys
  • Spare part One Button
  • Spare part compressor
  • Spare part grid floor
  • Spare part filter system plug/dummy
  • Spare part SD card replacement
  • Spare part ribbon cable
  • Spare part SoC board (Raspberry Pi)
  • Spare part lid
  • Spare part laser head holder made of metal
  • Spare part fan PCB
  • Spare part main PCB
  • Repair cleaning
  • Spare part LED strip
  • Price
  • Spare part clip on the laser head €15.00
  • Spare part clips cable guide €15.00
  • Spare part screws air filter or laser head €15.00
  • Spare part set of security keys €25.00
  • Spare part One Button €25.00
  • Spare part compressor €45.00
  • Spare part grid floor €70.00
  • Spare part filter system plug/dummy €15.00
  • Spare part SD card replacement €45.00
  • Spare part ribbon cable €25.00
  • Spare part SoC board (Raspberry Pi) €65.00
  • Spare part lid €200.00
  • Spare part laser head holder made of metal €20.00
  • Spare part fan PCB €40.00
  • Spare part main PCB €65.00
  • Repair cleaning €25.00
  • Spare part LED strip €15.00

solutions to your problem

Possible sources of error and initial solutions as well as comprehensive information on which material Mr Beam can process are available in our knowledge database . Thanks to our many years of experience with the device and the exchange with our customers, we have a solid basis and the certainty of which defects can (accidentally) happen and what they look like.

Avoid common sources of error

For example, we always emphasize to carefully loosen the black clip on the laser head (max. 2 mm) when the ribbon cable is to be unplugged and to lock the clip when the ribbon cable is plugged in so that it is fixed and not while the axis is being moved falls on the laser head. If this procedure is not carried out, but the cable is pulled out of the laser head without opening, the sensitive contacts on the ribbon cable will be visibly damaged.

Important articles to avoid mistakes

You can find other important articles on the topic of error prevention in the linked articles:

Downloads fΓΌr den Mr Beam
Mr Beam Laserkopf

Materials & Maintenance

For more information on materials and maintenance, see the following articles:

Questions about the repair process

How do I prepare the device for shipping?

How do I pack my device for shipping?

What happens if further damage is discovered on the device?

Will the device be cleaned during the repair?

How long does it take to repair?

Will I be offered a replacement device during this time?

What about the guarantee and warranty?