What is the difference between the models: Mr Beam II, Mr Beam II dreamcut and Mr Beam II dreamcut [S] and the Mr Beam II dreamcut [x]?
The Mr Beam II was the very first model from the Mr Beam Kickstarter campaign and was in the range until October 2019.
The model was replaced on November 1st, 2019 by the further developed Mr Beam II dreamcut, which was enhanced by various optimizations such as e.g. B. can cut the compressor smoke-free and faster. Thicker materials such as laserable plywood are also suitable for cutting.
On October 1st, 2021 we launched the new laser head "Mr Beam II dreamcut [S]". All dreamcut customers can easily upgrade their device by purchasing the laser head and thus cut and engrave much faster. From October 1st, 2021, all bundles and singles sold via the Mr Beam Shop will be equipped with the new [S] head as standard.
From March 15, 2023, the new [x] head was added. This is a 10W laser head that cuts twice the output in the same time compared to the [S] head. Here, too, all dreamcut customers can simply buy and upgrade the laser head. The Mr Beam II dreamcut [S] and the Mr Beam II dreamcut [x] are now sold in the Mr Beam Shop.
What's new about Mr Beam II dreamcut [x]?
The [x] head is a 10w laser head. This gives it twice the power of the [S] head. You can find more information in the FAQs on the product overview page.
What distinguishes the Mr Beam II dreamcut [S]?
The new laser head has been installed in the Mr Beam as standard since October 1st, 2021. What's new and how is it different from the Mr Beam II dreamcut?
Thanks to the improvement in dreamcut technology, the laser beam focuses better on the new dreamcut [S] laser head. It therefore enables faster material processing than the previous model. The size of the focus point is 0.15 mm , whereas it was 0.2 mm in the previous model. The material can be processed better and faster thanks to the more precise focusing - the cutting line is also particularly narrow and clean when the laser beam is correctly focused. The new air duct ensures that the air is sucked in from above and blown out from below. This prevents rapid soiling - the dirt particles are blown significantly less through the entire laser head than in the previous models.
By the way: The Mr Beam II dreamcut [S] consumes just as much electricity as the previous models.
Does the Mr Beam have an AirAsisst?
An air assist - often available as an accessory with other laser cutters - helps to avoid smear marks on the cut. There is also a second, positive effect: the additional oxygen at the focal point helps to reduce the production of toxic carbon monoxide. Carbon monoxide is odourless and therefore particularly dangerous. At Mr Beam, we place special emphasis on the safety of all our users - that is why this useful function of the Air Assist is built into all our dreamcut laser cutters as standard. No additional installation by the user is required.
Is the Mr Beam certified?
The Mr Beam laser cutter is CE marked . We (Mr Beam Lasers GmbH) as the manufacturer declare in a legally binding manner that our laser cutters comply with the applicable EU directives - in particular with regard to safety, health and environmental protection .
Our laser cutters are made in Germany, so we guarantee high and constant quality. The conformity applies in the EU and moreover in the additional countries of the European economic area, with Switzerland playing a special role.
I have read that the follow-up costs (main filter) are very high. Is that correct?
The Mr Beam can optionally be used with an Air Filter System. We recommend it to every user who operates the Mr Beam indoors. In order to be able to use the Air Filter System, both the pre- and the main filters have to be replaced regularly. Depending on the material, the filter fills up more quickly or more slowly. It is therefore essential to check the filter regularly. We recommend checking and, if necessary, changing the pre-filter at regular intervals and preferably even before the software display reaches 100%, so that the main filter is better protected. When the pre-filter is no longer pink, it's time to change it. If this does not happen, the air seeks a direct route via the main filter, which then fills up faster than expected. Unfortunately, this then leads to the above-mentioned high costs and short service life of the filter. It also depends very much on the material, which clogs the filter, so we can only show an average value in the software. For example, if a lot of wood/finboard is cut and engraved, the filter fills up much faster than when processing e.g. B. slate or felt. However, the use of the air filter is not a must. There is an alternative to discharging the exhaust air out of the window. There is the possibility to buy a fan in our shop to turn the "bundle" into a "single". The fan is then inserted into the elbow between the housing and the hose - this option is, however, significantly louder than the air filter and is only recommended if there are no direct neighbors nearby who could complain about the exhaust air and volume.
Which materials can I edit?
With the Mr Beam, you can process a variety of materials. We have two articles in our knowledge base where everything is listed in detail.
If you still have questions, you can also contact our sales/support team. We also carry out material tests upon request.
When buying
Is purchase on account possible?
The purchase on account is for offices, authorities, schools, universities, Municipalities, churches and for all public institutions possible. Please send us an email to hello@mr-beam.org
Is it possible to buy the Mr Beam in installments?
For customers from Germany there is the possibility in the Paypal checkout to activate the installment payment (creditworthiness required). Otherwise, the Mr Beam can also be ordered from Kaufland via Klarna.
I would like to return the Mr Beam. Is the?
As a consumer, you have a 14-day right of cancellation with Mr Beam. Please note that during this period of the 14-day right of return, the use not about the necessary examination of the condition, the property and functionality. We therefore reserve the right charge for excessive depreciation. if you If you are a trader, you can rent the Mr Beam in advance to try.
All information about cancellation can be found here .
After the purchase
I want to prepare as best I can for my Mr Beam, how does that work?
The best thing to do is watch our YouTube videos and read our knowledge database. We have also set up an exclusive Facebook user group for buyers only. Here buyers could exchange ideas with each other and get in touch with the Mr Beam team.
Do you actually offer an intensive workshop for new customers?
If you want all tips and tricks regarding the Mr Beam II dreamcut, the software or an introduction to file creation, we can warmly recommend the workshops of our cooperation partner "Your Konstantin". Here 's how to book.
I have a problem with my Mr Beam, what should I do?
Please contact our support team via support ticket!
Why is it so dangerous when I laser PVC?
For health and technical reasons, PVC or products containing chlorine must not be processed with the Mr. Beam, as this will damage the device. After a few hours, the device can corrode and cause a total loss. In our operating instructions and in the Quick Start Guide, we point out that materials containing PVC must not be processed. (On page 1 under to find safety instructions). There is also an article in our knowledge database that lists which materials may not be processed with the Mr Beam.
My Mr Beam has to go to the workshop. Can I get a replacement device?
We do not offer a replacement device for the time of the repair. the Shipping time overlaps with repair time because our workshop, all devices are processed within one working day and these can then be picked up directly by DHL. However, if you urgently need a device, you can also use our rental service.
What is actually covered by warranty and what is covered by repair?
All repairs that are caused by possible Production or device errors occur. This applies to the mechanical components as well as all relevant components, safety devices and the software. Repairs caused by handling errors or We have to charge for unintentional damage caused by the customer - since we have to use additional and unscheduled working hours and spare parts for this.
My delivery isn't on its way yet, but the money has already been debited - why is that?
This is always the case when paying with Sofortüberweisung. With this payment method, it usually takes 1 to 3 working days until we can get the “Go” and send it. If you urgently need goods, we recommend paying by Paypal or credit card. Then the show goes out immediately.
For customers from Switzerland
Can I have the Mr Beam delivered to Switzerland?
Yes, that is not a problem with us.
For shipments to Switzerland, thanks to our fiscal representation, you pay for your order in Swiss francs and gross. That means you won't have to pay any customs or import taxes. As with shipments within the EU, the shipping costs are based on the weight.
Repairs are also not a problem thanks to the fiscal agency. The device can simply be sent to Munich and we will take care of the rest. If you have any questions about repairs, you can contact our support at any time.
When placing your order, note that you will receive two tracking numbers. The first tracking number is for the German address where the package will be delivered. If the status changes to "delivered", the package is then being transferred to Switzerland. After that you can track your package normally with the second number.
Downloads
Where can I find all important downloads?
In our download area you will find helpful information, instructions and files related to the hardware and software of your Mr Beam. By the way, you can also find some of them directly in the user interface as soon as you have connected to your Mr Beam.
